BPO firms with Indian operations have a 3-step plan to manage anti-offshoring wave

first_imgEvery BPM firm has warned shareholders about protectionism, where outsourcing and immigration reform has been a focus of the current US administration. Just a few weeks ago, Sherrod Brown, Senator from Ohio, talked up protecting call centre jobs in the US yet again. Before the latest round of rhetoric, he had earlier in the year introduced a bill —for a US Call Centre Workers and Consumer Protection Act — to end offshoring and support American workers. Read it at Economic Times Related Itemslast_img

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